Shipping Policy
At EdenBlau, we understand that our customers are the heart of our business. Our goal is to ensure that every customer has a positive experience with us. We take pride in the quality of our products and the service we provide. To ensure a smooth shopping experience with us, we encourage you to carefully read our shipping policies before placing an order. We believe that transparency is crucial in building trust with our customers, and we want to ensure you fully understand our shipping terms.
ORDER AND SHIPPING CONFIRMATION
After placing an order with us, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email. Please check your spam folder if you do not receive these emails.
PROCESSING TIME AND SHIPPING SCHEDULE
At Edenblau, we're dedicated to providing you with the best service, even during periods of high order volume. We're committed to processing your orders promptly, typically within 2-3 business days, so your package can be on its way to you. Please keep in mind that due to increased demand and supply chain constraints, delivery times may currently range from 7 to 14 working days before you can receive and start enjoying your new favorite product. We appreciate your understanding and patience as we work to get your orders to you as swiftly as possible.
Additionally, please be aware that we only ship orders on business days (Monday through Friday). Orders placed over the weekend or on public holidays will be processed on the next business day.
FREE SHIPPING
We offer free shipping on all of our products for all orders.
For international orders, please be aware that additional taxes, customs duties, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping costs charged by EdenBlau. Please check with your local customs office for more information on potential fees before placing your order.
COURIER PARTNERS AND TRACKING
When you place an order with EdenBlau, we partner with reliable courier companies to ensure your order is delivered to you on time and in good condition. While EdenBlau partners with reliable courier companies to ensure the safe and timely delivery of your package, we cannot guarantee delivery within a specific timeframe. In the event of any shipping delays or issues, EdenBlau will work with you to resolve the issue as soon as possible. However, EdenBlau is not liable for any shipping delays or issues that may arise during the delivery process.
SIGNATURES AND PACKAGE DELIVERY
Some of our courier partners may require a signature upon delivery. In such cases, the courier will not leave the package at your doorstep without obtaining a signature from someone at the delivery address. If no one is available to sign for the package, the courier may leave it at a nearby location or attempt delivery again at a later time. Please note that EdenBlau is not responsible for any issues that may arise due to courier decisions to leave packages without a recipient.
If you know you won't be available to receive the package upon arrival, you may arrange for someone else to sign for it. Alternatively, you can contact the courier company directly to make alternative delivery arrangements. It's important to note that once the package has been delivered and signed for, EdenBlau is no longer responsible for the package or any issues that may arise.
DAMAGES DUE TO COURIER HANDLING
At EdenBlau, we take great care to ensure that all our products are of the highest quality and are securely packed to prevent damage during transit. However, sometimes packages can be damaged due to handling by the courier company.
If you receive a package that appears to be damaged, we recommend taking photos of the packaging and contacting the courier company as soon as possible to report the issue. Please also send us the same photos at hello@edenblau.com, and we will do our best to assist.
Please note that any damage caused by courier handling falls outside our refund policy. We appreciate your understanding in this matter, and we will do everything we can to assist you in resolving any issues with damaged packages.
DELAYED DELIVERY
At EdenBlau, we understand that receiving your order in a timely manner is important to you, and we strive to ship out all orders as quickly as possible. However, please note that in some cases, there may be delays in delivery due to circumstances beyond our control.
For example, courier partners may experience unexpected delays or issues during transit, such as severe weather conditions or transportation disruptions. In such cases, we will do our best to work with the courier to ensure your package is delivered as soon as possible.
Additionally, there may be unforeseen circumstances that may delay the processing or shipment of your order, such as product availability issues, address verification problems, or payment processing delays. We will notify you as soon as possible if we encounter any issues with your order that may cause a delay.
Please note that EdenBlau is not liable for any delays in delivery caused by external factors beyond our control, and we cannot guarantee the exact delivery date. However, we will always do our best to keep you updated on the status of your order and provide any assistance that we can to help resolve any issues that may arise.
ORDER CHANGES AND ACCURATE SHIPPING DETAILS
It is the responsibility of the customer to ensure that shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation.
If you notice an error in your shipping details, please email us at hello@edenblau.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that changes can be made after this time.
INCOMPLETE / INCORRECT ORDERS
If your package arrives with missing or incomplete items, please contact us at hello@edenblau.com with your order number and the details of the missing or incomplete items within 48 hours of receiving the package. Depending on inventory and stock, we may ship products separately. We will cover the shipping costs for any missing or incomplete items. If we are unable to provide a replacement, we will issue a refund for the missing or incomplete items or seek an alternative solution.
LOST OR STOLEN PACKAGES
We understand that it can be frustrating to experience lost or stolen packages during the shipping process. However, once we hand over the package to our courier partners, it is out of our control. In the event that your package is lost or stolen, please contact us at hello@edenblau.com, and we will do our best to assist you.
If your package is lost or stolen, we recommend that you reach out to the courier company directly to file a claim. Most courier companies have a claims process for lost or stolen packages and may require additional information from you to complete the process.
Please note that EdenBlau is not responsible for lost or stolen packages during the shipping process.
RETURNS
We understand that there may be occasions when you need to return an item purchased from EdenBlau, and we want to make this process as easy as possible for you. Please note that customers are responsible for the cost of return shipping.
To initiate the return process, please review our return policies, which outline the conditions for accepting returns. You can find our return policy on our website under the tab "Withdrawal Policy." Please review the policies carefully to ensure that your return meets the necessary conditions.
If you have any questions or concerns about the return process, please do not hesitate to contact our customer service team at hello@edenblau.com. We are here to assist you with any inquiries related to the return process.
CANCELLATION AND REFUSAL
EdenBlau reserves the right to cancel and refuse any order placed on our website. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. In the event of a change or cancellation of an order, we will attempt to contact you at the email address provided at the time of ordering. We reserve the right to reject or cancel any order that we suspect to be fraudulent, unauthorized, or illegal, or that violates our terms of use.
If we cancel an order at our discretion, not at the customer's request, we will provide a full refund of the purchase price within 14 business days. Please note that refunds may take 3-5 business days depending on your bank or credit card company. We apologize for any inconvenience.
CHANGES TO SHIPPING POLICIES
EdenBlau reserves the right to change or update these shipping policies at any time without prior notice. It is the customer's responsibility to review the current version of the shipping policies before making a purchase or using our products.
By purchasing and continuing to use EdenBlau products, customers indicate that they accept these shipping policies, including any changes.
We encourage our customers to regularly review this policy to stay informed of any changes or updates that may affect their orders. If you have any questions or concerns about our shipping policies, please do not hesitate to contact us.
